Refund and Returns Policy – CAMNAVASUN

At CAMNAVASUN, we prioritize your satisfaction and are dedicated to providing a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive and easy-to-understand refund and return policy to help you resolve any issues quickly. Please take a moment to read through the details of our policy outlined below.

1. Return Eligibility

To ensure a smooth return process, please make sure that the item you wish to return meets the following conditions:

  • The item must be returned within 30 days of receiving your order.
  • The product should be in original, unused condition, free from any damage or signs of wear.
  • All original tags, labels, and packaging must be intact and included with the returned product.
  • Some specific products, such as personalized, custom-made, or customized items, may not be eligible for return due to their nature. Additionally, sale items or products purchased as part of a special promotion are also generally excluded from our return policy.
  • Health and personal care products may be non-returnable for hygiene and safety reasons, depending on the product. Please check the product details to confirm eligibility.

If your product meets the above criteria, you will be eligible for a return. If you are unsure whether your item qualifies for return, feel free to contact our customer support team for clarification.

2. Refund Process

Once we receive your returned item, it will be thoroughly inspected to ensure it adheres to our return policy guidelines. If the item meets all return conditions, we will proceed with the refund. The refund will be credited back to the original payment method used at the time of purchase.

Please note that processing the refund may take up to 10 business days depending on the payment provider or financial institution. The timing may vary, and we encourage you to check with your bank or payment service for additional processing details. If your refund has not been reflected in your account within 10 business days, please reach out to our customer support team for assistance.

3. Exchange Policy

We understand that sometimes, you may change your mind or prefer a different item. In such cases, we offer exchanges for products of equal value. To exchange an item:

  • Return the item in original, unused condition, with all packaging and tags intact, as specified in our return eligibility requirements.
  • Once your return is processed and accepted, you will need to place a new order for the product you wish to exchange for. Exchanges are subject to availability, so we recommend completing the exchange order as soon as your return is approved.

Please note that exchanges are only available for items of equal value, and if the product you wish to exchange for is of higher value, the price difference will need to be paid.

4. Shipping Costs for Returns

In most cases, customers are responsible for the cost of return shipping unless the return is due to an error on our part. For example:

  • If you receive a defective, damaged, or incorrect item that does not match your order, we will cover the cost of return shipping.
  • If the return is initiated for any other reason, including a change of mind or sizing issue, the customer will be responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned package. If the return is initiated due to a mistake on our end, we will provide instructions on how to return the item at no cost to you.

5. Non-Returnable Items

To ensure fairness and prevent misuse of the return policy, certain items are considered non-returnable. These items include:

  • Gift cards
  • Sale or clearance items marked as final sale
  • Health and personal care products such as cosmetics, skincare, and hygiene products (where applicable)
  • Personalized or custom-made products tailored specifically to your order

We encourage you to carefully review all product details and terms before completing your purchase to avoid any misunderstandings regarding non-returnable items.

6. Return Instructions

To initiate a return, follow these steps:

  1. Contact our Customer Support Team: Reach out to us via email or phone to initiate the return process. Please provide your order number and the reason for the return.
  2. Prepare the Return: Ensure that the item is in its original, unused condition, with all packaging, tags, and receipts included.
  3. Ship the Item Back: Once your return request is confirmed, you will be provided with instructions on where to send the return. Be sure to package the item securely to prevent damage during transit.
  4. Refund Processing: After we receive the item and confirm that it meets the return criteria, we will process your refund or exchange, depending on your request.

7. Customer Support

Our customer support team is always here to assist you with any questions or concerns you may have about our return and refund process. If you need help with a return, exchange, or refund, don’t hesitate to get in touch with us. We will do our best to ensure your experience with CAMNAVASUN is a positive one.

Effective Date: January 11, 2025

We appreciate your business and trust in CAMNAVASUN. Our goal is to provide a hassle-free experience, so if you need any assistance or further clarification regarding our policies, please feel free to contact us. Thank you for choosing CAMNAVASUN – we look forward to serving you again!

This version includes further elaboration on each point to make it more informative and clear, and ensures a better understanding of the full process for customers.